FREQUENTLY ASKED QUESTIONS

DO YOU SHIP INTERNATIONALLY?

Yes, we do! We ship worldwide using a registered tracking service for all of our deliveries.

We are based in the United Kingdom and only use Royal Mail’s Tracking Service. This will ensure that you receive your order with peace of mind.

All of our customers will receive a tracking number by email once it has been shipped. If you have not received a tracking number, please get in touch through our contact form.

Please allow up to 30 business days for delivery from the time of confirmed posting before reporting an item missing.

We cannot be held responsible for any delayed deliveries due to the individual countries’ postal rules, customs regulations and or postal service efficiency.

The customer will be responsible for paying import or customs taxes where applicable.

WHEN DO YOU POST OUT ORDERS?

We post out orders every Friday. If you require your order(s) urgently, please don’t hesitate to get in touch through our contact form.

I’VE CHANGED MY MIND. I WOULD LIKE TO CANCEL MY ORDER.

We’re sorry to hear that you’ve changed your mind to purchase from us but we understand that these things happen.

Just get in touch through our contact form with your name and order number before the postage day (see above) and we will be happy to cancel your order and issue a refund via your original method of payment.

Depending on your bank, please allow 3-5 business days for the funds to appear in your account

I’VE RECEIVED MY ORDER BUT I NO LONGER WANT IT.

Unless stated otherwise, you may return your purchases for any reason within 14 days of receipt as long as it is unopened, undamaged and still in the original packaging, including any free/promotional items and materials that were offered as part of the purchase agreement.

Please get in touch through our contact form with your name and order number for a return postal address and ship it back to us using any shipping method you like, but we do recommend a registered service to ensure guaranteed delivery. We cannot be held responsible for any post that is lost.

Upon receipt of the returned item(s), we will issue a refund of the goods total via your original method of payment. Depending on your bank, please allow 3-5 business days for the funds to appear in your account.

Unfortunately, we cannot refund outward shipping or cover return postage costs.

I’VE RECEIVED MY ORDER BUT I WOULD LIKE TO CHANGE PART OF IT.

That’s fine! Just get in touch through our contact form with your name and order number for a return postal address and ship the unwanted item(s) back to us using any shipping method you like, but we do recommend a registered service to ensure guaranteed delivery. We cannot be held responsible for any post that is lost.

Upon receipt of the returned item(s), we will issue a refund via your original method of payment. Depending on your bank, please allow 3-5 business days for the funds to appear in your account.

If you would like an exchange instead for an item of equivalent value, pop it in the message along with your name and order number and if we have it in stock, we will send it out to you free of postal charges (limit once per order exchange).

I’VE RECEIVED MY ORDER BUT IT’S DAMAGED.

Oh no! We’re sorry to hear that. Although we take the upmost care in packaging our products to arrive to you in perfect condition, we understand that there are sometimes things beyond our control.

Just get in touch through our contact form with your name and order number for a return postal address and ship the damaged item(s) back to us using any shipping method you like, but we do recommend a registered service to ensure guaranteed delivery. We cannot be held responsible for any post that is lost.

Please include in the message if you would like a refund or a replacement. In the event of no stock available for a replacement product, we will offer an exchange of an alternative product of equivalent value or automatically issue a refund of goods total plus original shipping costs. If you would like us to refund your return postage costs, please email us the postage receipt and tracking number. We cannot offer a refund for this otherwise.

Depending on your bank, please allow 3-5 business days for the funds to appear in your account.

HOW DO YOU GRADE YOUR ENAMEL PINS?

We offer two categories of enamel pin quality:

“Standard” grade pins are of high quality and can be collected or worn. Any imperfections cannot be seen unless thoroughly examined under natural light at close range.

“Second” grade pins are wearable quality and might contain noticeable flaws such as some under-filled enamel, minor surface scratches or slight air bubbles not seen at arms length but still look very nice.

THERE’S AN ITEM I WANT FROM YOUR SHOP BUT IT’S OUT OF STOCK. WILL YOU BE RESTOCKING IT?

Most of our enamel pin products are offered in limited quantities to reflect the limited edition nature and uniqueness of each pin design. However, if there is enough interest generated for a particular design, we might restock it in the future depending on demand.

Our can pin badges can be made to order so please get in touch to enquire about future restocks.

Check our social media pages for news and updates on our new products and upcoming designs.